What is a Smart Meter?
Business Smart Meters measure your energy consumption and can send regular consumption information directly to us for use on your bills, so there is no need to take manual meter readings.
A Smart Meter can show you how much energy you are consuming. It can be programmed with your tariff information, so you can also see how much you are spending on energy. With a Smart Meter, you will have no more estimated bills* so you only pay for what you use.
The latest generation of Smart Meters will replace existing gas and electricity meters and can communicate with all energy suppliers, so there will be no interruptions to your remote meter readings if you switch your energy supplier.
Please only apply for a Smart Meter if you are an active ENGIE customer and don’t already have a AMR/SMART meter installed.
What will happen once you request a Smart Meter?
When you complete an online form or contact our customer service team letting us know you would like a Smart Meter, the information will be sent directly to our Metering Team.
After a few eligibility checks have been carried out, we will pass your information to one of our agents/installers. They will then arrange to contact you to book an appointment in around 2-3 weeks.
When our installer contacts you to arrange the booking, you will need to answer some questions about the site and meter currently in situ. They will also run through some important things that need to be considered ahead of the booking, such as;
- The Electricity/Gas will need to be turned off for around 45 minutes
- The Meter will need to be clear from any obstructions to allow the engineer access
- There will need to be somebody over the age of 18 on the property at the time of the appointment
Once the work has been carried out at site, the installer will inform us and we will do the rest. Then you can look forward to your new accurate bills.
If the engineer cannot carry out the work on the day due to other works that may need to be completed. They will inform you and Engie so we can work together to find a solution and get your Smart Meter installed.
*Please note, if you already have an AMR/SMART Meter Installed you have already been upgraded and so we will not actively be rolling out further upgrades on these sites.
With all these advantages, why wait?
How to upgrade
Fill in your details on the form below and we'll contact you when a meter installer is in your area.
If you're unsure which meter is suitable for your business, please get in touch with our team who will advise you.
Want to know more about Smart Meters?
Find out all you need to know in our FAQs section
* Subject to eligibility. Installation is subject to survey and your business site meeting Smart/AMR meter installation suitability criteria. There may be additional associated costs if the set up at your site needs additional equipment to support the installation.
** Subject to your meter being able to be read remotely.