Contractual
Information
Our Contract Types
Here you can find the terms and conditions and rates associated with each of our contract types.
The principal terms are a simplified summary of the terms and conditions, highlighting the key elements for your consideration.
If you need further help with your contract please get in touch with our team.
Gas
Fixed
This type of contract applies for a fixed length of time Full Terms and conditionsEnterprise Gas Under 2m therms Terms and conditions
To find your rates, check your contract
Evergreen
In accordance with its terms, this type of contract will automatically renew at the expiry date, if you do not serve a termination notice within the time stipulated in your contract. On renewal, we will re-reference the pricing and provide you with new rates. Evergreen Gas Terms and Conditions
Default
If your contract expires, you have not agreed a new contract or renewal, and you continue to be supplied by us, then the terms of your original contract will apply, but you will be charged on the Default Contract Rates. Gas Default Rates
Deemed
If you have moved into premises that are supplied by us, and you have not agreed a contract with us, this applies to you (these rates are expensive; please get in contact so we can get you on a better deal) Principal TermsGas Deemed RatesDeemed Gas Terms and Conditions
Electricity
Fixed
This type of contract applies for a fixed length of time Full Terms and conditionsEnterprise - Under 5GWh Terms and Conditions
To find your rates, check your contract
Evergreen
In accordance with its terms, this type of contact will automatically renew at the expiry date, if you do not serve a termination notice within the time stipulated in your contract. On renewal, we will re-reference the pricing and provide you with new rates. Evergreen Elec Terms and Conditions
Default
If your contract expires, you have not agreed a new contract or renewal, and you continue to be supplied by us, then you terms of your original contract will apply, but you will be charged on the Default Contract Rates. NHH Default RatesHH Default Rates
Deemed
If you have moved into premises that are supplied by us and you have not agreed a contract with us, this applies to you (these rates are expensive; please get in contact so we can get you on a better deal) Principle TermsNHH Deemed RatesHH Deemed RatesDeemed Elec Terms and Conditions
Our Partners
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Further information for customers
Energy supply advice
Business energy efficiency grants and schemes
Electricity Default Date Calendar
If you have a flexible purchasing contract, you have the ability to buy your electricity using various purchasing options.
Each of these purchasing options is available until a defined trading deadline, known as a default date.
The Electricity Default Day Calendar is a reference table which defines each default date for seasons, quarters and monthly delivery periods, within your contract.
You can find out more from
Ofgem Advice
Government's Free Business support helplines
Citizens Advice